Help and Customer Care: My Account

My Account

  • Can I change my account info?

    Yes! All the information in your account can be beary easily managed by clicking "My Account" found at the top of the screen next to the shopping basket. After logging in you will be able to update any information you would like.

  • Can I change my account password?

    You can change your account password at any time by clicking here and then clicking on the "Change Password" link. You may need to login if you're not already.

  • Why do you ask for my email address?

    Get beary cool stuff! When you make a new friend in our store or online at www.buildabear.com and enter your email address we’ll send your furry friend a birthday card and gift! Plus, you’ll receive our monthly newsletter stuffed with new friends, fashion and fun. We do not share your information with third parties.

  • Forgot Your Password?

    If you forgot your password, we will send an e-mail to the email address you used when you registered with www.buildabear.com. Once you click the button 'Email New Password', we'll send you an e-mail containing your NEW www.buildabear.com password to sign in with.
    Note: Your NEW password will be emailed to you immediately. If you do not receive an email within 10 minutes please try requesting a NEW password again. If you still haven’t received an email from us with your new password please check any SPAM or Junk email filters used with your email service. These filters can occasionally move the password email to a junk folder from your inbox or they can block it altogether. If you feel your new password email is being moved or blocked add the email address ‘Guest.services@buildabear.com’ to your safe senders list and try again.

  • Create an Account

    It's beary easy! Just click here to start.

  • Manage your Account

    You can beary easily manage your account, including your shipping and billing addresses, payment information and more by clicking here Remembear to sign in first or you'll be asked to do so.

  • Manage Gift Cards

    You can add to or check your Bear Buck$® gift card balance by clicking here.

  • Manage Credit Cards

    You can add, edit or delete credit card information in My Account. Although your bank code is required during check out, we do not store that information.

  • I know my password, however the site won’t accept it?

    If you enter your login information incorrectly 5 times, your account is automatically locked. You are required to wait 5 minutes before attempting to log in again. In the event that you cannot login, you may click on the I forgot my password link, or you can call our Bear Service Representatives for assistance.