Help and Customer Care: Shopping

Shopping

I can't find an item on the site.
If you are having trouble finding an item on the site use the beary helpful site search feature found in the upper right corner of the screen. Enter a keyword, item number or a brief description of the item you are looking for and you will receive a search results page with all items that match the criteria you entered. You can then refine your search using the advanced search features.
How do I return an item?
Return your purchase at your local Build-A-Bear Workshop store or follow the instructions on the back of your invoice and use the return label provided with your order.
Are all the items on the web site in the store?
Some items are web exclusives, found only online. Also, some items are store exclusives, found only in Build-A-Bear Workshop® stores. Call your nearest location for details. Click here for a store location guide.
Tell me more about gift cards.
Give a Great Gift Experience!™ Bear Buck$® gift cards are the pawfect way to share the fun of Build-A-Bear Workshop®! Available in $10, $25, $35 and any amount gift cards, which can be purchased and redeemed online and at any of our WORKSHOP® locations. Virtual gift cards, which are only redeemable online, can be purchased online and e-mailed instantly to your intended recipient! Great for a gift in a hurry.
How do I dress a furry friend or doll online?
After choosing your furry friend or doll you are automatically brought into the "Dress Me" process. Here you can shop for clothes, shoes and accessories for your friend. Choose as many clothing items and accessories as you like. When you are finished, click the "Finished Dressing" button and your friend along with all the clothes and accessories will be placed in your basket. At any time you can add or remove item(s) that are related to your friend.
Will the clothes fit my new furry friend?
Yes, most of our clothing fits stuffed animal friends that are 10" to 24".
How do I order an animal unstuffed?
To order an animal unstuffed, please enter a note in the comment section of the order screen.
I have questions about my Stuff Fur Stuff Cub Card
Click here for Stuff Fur Stuff® Club Information

Wish List

What is a wish list?
A wish list lets you keep track of all the wonderful stuff you would like to have from our store. You simply shop as you normally would, only instead of adding items to your basket you add them to your wish list. Your wish list is then saved under your account and you can access it and add to it whenever you want. You can even send it to your friends and family so they know exactly what you want for your birthday or other special occasion!
How do I make a wish list?
To create a Wish List, click the "Add to Wish List" button next to any item. That item is now on your Wish List! You will automatically be issued a Wish List Code, which will enable you to access your Wish List with or without an account. Keep a record of this code for future use. You can add additional items to your current Wish List by simply clicking on the "Add to Wish List" button next to an item. You can add or remove items from your Wish List at any time.

You may access your Wish List from My Account or from My Basket with your Wish List Code. You can even send your Wish List to anyone you like via email from My Account.
How do I Send a wish list?
Start by logging into your account or signing up for an account here. Once you’re logged in click the "View / Send My Wish List" link - you should see your wish list now. At the bottom of the page is an area with 2 form fields. Type your email address in the From: field and the email address of the person you'd like the wish list sent to in the To: field. After you have completed entering the two addresses click the "Email wish list" button and your wish list will be sent.
How Do I Email A Friend About An Item?
To tell a friend about an item you found on our site. Click the "Email to a friend" button on any product detail page. A form will appear on the page requesting the recipient and senders email address, the senders first name, and an optional message. Once you’ve filled out the form, click the "send" button. A link to the page you’re currently on will be sent to the recipients email address along with a confirmation email to the senders address.

Checkout / Your Basket

What methods of payment can I use?
You can pay for your order using Visa, Mastercard, American Express, Discover or a Debit Card. You can also redeem Bear Buck$® gift cards and any coupons we offer to pay for your order.
What is the mini-cart?
When you add a furry friend or doll to your basket the mini-cart appears at the top of the screen while you go through the "Dress Me" process. As you add clothing, shoes and accessories they appear in the mini-cart that is related to that particular new friend. This way we know which furry friend or doll should be wearing what items when we send them to you. When you are finished dressing your friend, click the "Finished Dressing" button.
Can I use certificates and coupons?
You can redeem coupons, Bear Buck$® gift cards, and Stuff Fur Stuff reward certificates online just like you would in any of our WORKSHOP® locations. Rules and restrictions apply. *Coupons and other promos can not be combined.
What is a "group"?
A "group" consists of a furry friend or doll and all the clothes and accessories that go with it from the "Dress Me" process. You can also create groups in your basket by relating or re-relating clothes and accessories with various friends that you have in your basket. Decide the skater outfit looks better on Bearemy®? No problem! Just change the group.
Can I use certificates and coupons?
You can redeem coupons, Bear Buck$® gift cards, and Stuff Fur Stuff reward certificates online just like you would in any of our WORKSHOP® locations. Rules and restrictions apply. *Coupons and other promos can not be combined.

Shipping

View Shipping Rates
Click Here
Track a Package
Click Here
What is "Pick Order Arrival Date" shipping?
Order your merchandise today; pay for it today and we guarantee that it will be delivered on the day you specify. Two-day express shipping charges apply per order. You may place your order today and specify delivery between 5 and 45 days in the future! Great for organizing your gift giving! Monday - Friday deliveries only.
How do I place an APO/FPO order?
Yes, we ship to military bases!! You can place an APO/FPO order. Please enter the APO/FPO unit as the address; enter APO or FPO as the city; for the state — select one: APO — Americas, APO-Europe, APO — Asia; select United States for the Country and enter the correct zipcode for the APO/FPO destination. You will not be charged tax for an APO/FPO address. All APO/FPO orders must be shipped as economy.

Order Status

Can I check the status of an order?
Of course! Just go to My Account and click on View Order History; order summary and detail information is available.

1. Submitted to fulfillment = your order is awaiting processing. It can still be modified or cancelled
2. Processing = your order is being fulfilled. It can no longer be modified or cancelled
3. Shipped = your order is on its way to you

You can also check the status of an order placed online by calling (toll free) 1-877-789-BEAR (2327).
Check Order Status
Click here to check the status of a recently placed order.
What does limited availability mean? - how is this different than a Beary Limited™ edition item?
If you see a , this item is almost gone! There is no back ordering on this item, it is no longer available. Not all items are available at all locations.
What does out of stock mean?
When you see a , an item is temporarily out of stock. We are expecting more, so you can either select another item, or check back to the site at a later date to see if the item is back in stock.
Can I change or cancel my order?
If you'd like to cancel or change your order, please call 1-877-789-BEAR (2327) as soon as possible. We will do our beary best to assist you. Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the fulfillment process. If the order has Shipped, it can be returned for an exchange or refund.
My order didn't arrive
Please track your order. If you're having problems with an order please call our Bear Service Representatives (toll free) 1-877-789-BEAR (2327) for assistance. Please be ready to provide your email or order number so that we can better assist you.

Returns and Exchanges

Can I change my order?
If you'd like to cancel or change your order, please call 1-877-789-BEAR (2327) as soon as possible. We will do our beary best to assist you. Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the fulfillment process. If the order has Shipped, it can be returned for an exchange or refund.
Pre-Orders
Sorry - not available at this time.
Backorders
Sorry - not available at this time.
100% Satisfaction Bearanteed
At Build-A-Bear Workshop® we believe that our bears are the softest, most cuddly bears anywhere. They are stuffed with love and stitched with care. If your bear is in need of repair, just bring it to any Build-A-Bear Workshop® store and we'll get it fixed up in a stitch at our Bear Repair Hospital® facility. For assistance with repairs or refunds call our Bear Service Representatives (toll free) 1-877-789-BEAR (2327).