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Return Policy

All of us at Build-A-Bear Workshop® believe that our friends are the softest, most cuddly friends anywhere. They are stuffed with love and stitched with care. If you don't agree you can send them back for a full refund.

Satisfaction Guarantee.

We gladly accept returns for exchange or refund within 90 days. Please save your receipt.

If you have any questions about this guarantee please contact us at:

Build-A-Bear Workshop

1954 Innerbelt Business Ctr. Dr
St. Louis, MO 63114-5760

Email: Bear Service
Toll Free: 1-888-560-2327