1. Choose a furry friend and customize with a Record Your Voice message.
2. Follow the on-screen prompts to record from your device. Be sure to create or log in to your Bonus Club account for easy access to your recordings!
3. Before saving your message, listen to your recording to ensure it's perfect for your furry friend! You will have the opportunity to rerecord as many times as you need before saving. Please note that personalized voice recordings are non-refundable.
4. Once your recording is submitted and approved, complete the online ordering process and have the stuff you love delivered right to your door.

You will receive a message that your recording has been successfully uploaded.
Note: It is normal for the page to load for a few seconds while your recording is being reviewed. Please do not refresh or navigate away from the page at this time; doing so will interfere with your recording being saved.

We are unable to process recordings containing copyrighted materials (such as music, TV, or movie clips), profanity, or any other content that is not considered "family-friendly". If any such content is detected in your recording, it will not be accepted, and you'll be prompted to re-record.

Recordings must contain at least 6 seconds of audio and can be up to 30 seconds in length. An additional Record Your Voice chip can be added to your furry friend (additional charge applies) if you have more to say!

Recordings must be completed at time of order; we cannot accept recordings via email or file upload at this time. To record a voicemail or other existing message, simply play the audio aloud from another device into the microphone of the device you're ordering from.

Yes! Create or sign into your Bonus Club account before checking out to save your recording in your account. You'll be able to view and listen to all recordings you've created while logged in within the "Recordings" section of your Bonus Club account. Any recording that is not accepted due to content or audio quality will not be saved.

Only recordings created at time of order and while logged in will be saved in your account. 1-866-CUB-CHAT is no longer supported; any recordings created via phone line or in-store will not be saved.

1. Sign into your account before recording. Signing in will allow you to save your recording(s) for future use.
2. Record your message for your first furry friend. Listen back and save once you're happy with the message. Please note that personalized voice recordings are non-refundable.
3. Once you add the Record-Your-Voice Message to the next furry friend(s), click the dropdown to "Assign an existing recording" rather than creating a new recording.
4. Add the next furry friend and Record-Your-Voice message to your bag and continue with your order.

To complete your Record Your Voice order, recordings and vocal data are processed through third-party services for the purpose of confirming the recording does not contain prohibited or copyrighted content. Full details are included in the Record Your Voice Terms and Conditions, which must be accepted before you can begin recording.

Please double check that microphone access has been enabled via your browser. Your browser will need access to your microphone before you can begin recording.

If you are able to begin recording but your audio isn't detected, this is likely a problem with your device microphone. If you have a headset or other external microphone, double check that the one selected is connected appropriately. You can also change the selected device from the "Select Input" dropdown.

As with any battery-operated device, these sound chips do have a lifespan. Personalized Record-Your-Voice chips have a maximum life of 2 years, but exact lifespan depends on usage. For example, a 10-second recording will last roughly 1,350 plays. Be sure to create or log in to your Bonus Club account before checkout so your recording can be saved for future access.

Yes! When you choose to add a Record-Your-Voice message to your furry friend in the Workshop, you will record directly at our "Hear Me" station. Our Bear Builders will be happy to help you make the perfect personalized furry friend!

Recordings created in-store are not saved. To preserve your personalized message, we recommend saving a copy of your recording on your personal device.