At Build-A-Bear, we strive to make sure every precaution is taken to ensure the safety of our products for our Guests. We test all of our products with an independent lab to ensure quality, consistency and accuracy in our testing results.
Details regarding Build-A-Bear Workshop quality issues:
For more information on Build-A-Bear product safety, please visit our Product Safety page. Or you may call our Product Hotline at 877-789-2327 (toll free) to speak to a Guest Experience Representative. We will be happy to help you!
Please give us a call at 1-877-789-BEAR (2327) toll-free to speak to a Guest Service Representative. We’ll be happy to help!
Guest Experience Hours
Monday – Friday: 5am – 8 pm CST
Weekends: 7am- 4:30 pm CST