Product Safety Recalls

At Build-A-Bear, we strive to make sure every precaution is taken to ensure the safety of our products for our Guests. We test all of our products with an independent lab to ensure quality, consistency and accuracy in our testing results.

Details regarding Build-A-Bear Workshop recalls:

For more information on Build-A-Bear product safety, please visit our Product Safety page. Or you may call our Product Hotline at 1-866-236-5683 (toll free) to speak to a Bear Service Representative. We will be happy to help you!

Guest Services Hours of Operation:

Please give us a call at 1-877-789-BEAR (2327) toll-free to speak to a Guest Service Representative. We’ll be happy to help!

Guest Service Hours
Monday –Friday: 8 am – 8 pm CST
Saturday: 9 am – 6 pm CST
Sunday: 10 am – 7 pm CST