Build-A-Bear Workshop Returns Policy

At Build-A-Bear Workshop, we want to make sure each of our Guests is beary happy with their purchases. If for some reason you would like to return an item, we will be happy to assist you according to the terms of our Satisfaction Bearantee.* A refund is available with the original proof of purchase from Build-A-Bear Workshop. If you do not have an original proof of purchase, we will exchange or provide merchandise credit for any returned product at our discretion. A refund or credit will be issued for the purchase price, current list price, or prorated price, depending on the item(s) returned. Please note that shipping fees are non-refundable.

*We gladly accept returns for exchange or refund within 90 days. Please save your receipt. If you have any questions about this guarantee, please contact us at:

You may email us at:
You also may call us toll free at 1-888-789-BEAR (2327)

Click here to download and print a return form.

Click here to download and print a return shipping label.