Where’s my order?
Your order goes though the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Order is Being Prepared, and Shipment Confirmation.
- Order Confirmation
- Order Prepared
- Shipment Confirmation
- Order Delivered
Track My Order
Enter your order information to view a summary which includes items orders, order status, and a tracking number. Please note that the tracking number is available once the order has left our warehouse. A shipment confirmation email with a tracking number will also be sent.
Once your order has left our warehouse you will receive a shipment confirmation email with a tracking number. If you have your tracking number from the shipment confirmation email, you can enter it here to track your order.
When will my order arrive?
We’re working hard to get all orders processed and have everyone’s furry friends delivered to their home. However, due to increased demand and our goal to follow guidelines outlined by healthcare experts and government officials, it may take additional time to process your order. Shipping carriers are also experiencing higher volume which can cause additional delays in deliveries. Thank you for your patience!
Do you offer expedited shipping methods?
We currently offer FedEx Express Shipping. Delivered by Shipt: Same-day delivery is now available in most locations! Check to see if Delivered by Shipt is available in your area. Buy Online, Pick Up In Store and Curbside Pickup are also convenient options. CLICK HERE for more information on Buy Online, Pick Up In Store.
How long does it take to receive my order, and how much will it cost to ship?
Shipping times depend on the type of service requested. Please see the table below for average shipping costs.
|Up to $25.00||$7.95||$11.50|
|$25.01 - $45.00||$8.95||$11.95|
|$45.01 - $75.00||$9.95||$11.95|
|$75.01 - $100.00||$11.95||$13.95|
|$100.01 - $250.00||$19.45||$21.95|
|$250.01 - $500.00||$30.00||$35.00|
Multiple Shipping Addresses
A separate order must be placed for each shipping address.
FedEx General Information
FedEx shipping is not available for International orders. FedEx Next Day Service and FedEx 2 Day Service are not available for P.O. boxes, rural routes, and FPO/APO addresses. FedEx Home Delivery is not available for shipments to Puerto Rico and other US territories, P.O. boxes, and FPO/APO addresses.
FedEx Home Delivery
Once your order has processed, orders placed by 12:00PM EST M-F and are shipped FedEx Home Delivery should arrive at your doorstep within 6 to 7 business days (Monday through Friday) and are trackable once your order ships - we recommend using this shipping option if your purchase is time sensitive. Orders that include personalized record-your-voice messages require 3 additional business days once your recording is received and orders that include embroidered items require 5 additional business days for processing and bear building.
*FedEx Home Delivery is not available for shipments to US territories, P.O. boxes, rural routes, FPOs/APOs, or International shipments.
International deliveries may be made to most locations outside of the United States. Unfortunately, we can not ship to Mexico, Costa Rica, Israel, Kenya, Malaysia, Pakistan, Thailand, Ukraine, Hong Kong, Indonesia, Japan, Russia, Uganda, and Nigeria at this time due to complex customs regulations and high-dollar duty charges. Orders going to Canada are shipped via FedEx International Economy and take 3-5 business days to reach their destination. Orders going to other countries are shipped via Parcel Post/Air Mail and take 6-21 business days to reach their destination. Shipping fees do not include duties, custom charges, or value-added taxes. Please include the postal code in the international address so your order may be processed beary quickly! Orders that include personalized record-your-voice messages require 3 additional business days once your recording is received and orders that include embroidered items require 5 additional business days for processing and bear building.
Goods entering the EU with a value exceeding €18 (€36 in the case of gifts) are generally subjected to customs charges. Charges are normally calculated upon the declared value, plus postage. For more information, please visit the UK customs website at www.hmce.gov.uk, or call 02476 212860.
Can I ship a package to an APO/FPO address?
Yes, we do ship to military bases. Please enter the APO/FPO unit as the address; enter APO or FPO as the city; and for the state, please select one of the following:
Select United States for the country, and enter the correct Zip Code for the APO/FPO destination. You will not be charged tax for an APO/FPO address, and all orders must be shipped as FedEx Economy.
Once shipped from our Distribution Center, orders going to Canada are sent via FedEx International Economy and take an additional 3-5 business days to reach their destination. Shipping fees do not include duties, custom charges, or value-added taxes.
Why don’t I see my country on the list of countries when trying to place my order?
Due to current licensing agreements, select furry friends and clothes are only available in certain countries. These limitations apply to both shipping and billing addresses. You will not be able to select your country in checkout if the furry friends in your cart are restricted in your area.
Build-A-Bear Workshop Gift Cards
Build-A-Bear Workshop gift cards ship via USPS First Class which is not trackable. Shipping is FREE on this item. Please allow 9-14 days for delivery. Regardless of your shipping service, Gift Cards do not ship with the rest of your order. Shipping charges will be added for other products in the same order. You may upgrade your shipping to FedEx Home Delivery, FedEx 2 Day, Service, or FedEx Next-Day Service service (which are all trackable), for an additional fee. Please see shipping rates for applicable charges.
Build-A-Bear Workshop offers E-Gift Cards for use on our website and in all of our retail locations. E-Gift Cards are delivered within 2 hours via email and there are no shipping charges.