Shipping Information

Where’s My Order | Order Summary | Tracking | Shipping Information

Where's My Order?

Your order goes though the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Order is Being Prepared, and Shipment Confirmation.

Step 1

Order Confirmation
Step 2

Order Prepared
Step 3

Shipment Confirmation
Step 4

Order Delivered

Track My Order

Enter your order information to view a summary which includes items orders, order status, and a tracking number. Please note that the tracking number is available once the order has left our warehouse. A shipment confirmation email with a tracking number will also be sent.

Tracking

Once your order has left our warehouse you will receive a shipment confirmation email with a tracking number. If you have your tracking number from the shipment confirmation email, you can enter it here to track your order.

Canada: Global-e Tracking

If you have your Order ID number from either Global-e or Build-A-Bear, you can enter it here to track your order.

Do You Offer Expedited Shipping Methods?

We currently offer FedEx Express Shipping and Same-Day Delivery by Uber. Buy Online, Pick Up in Store is also a convenient option for getting your items fast.

How Long Does it Take to Receive My Order, and How Much Will it Cost to Ship?

Shipping times depend on the type of service requested. Please see the table below for regular shipping costs.

Order Value (US $) Economy Shipping Standard Shipping Express Shipping Next Day Shipping Same Day* Delivery by Uber
Up to $100 $10.00 $17.00 $28.00 $35.00 $12.00
$100+ $15.00 $22.00 $28.00 $35.00 $17.00
*Same-Day Delivery eligibility is dependent on Workshop availability within 20 driving miles of your delivery address. Product availability may vary by location, and not all items shown online are available in stores (including but not limited to online exclusive items and embroidered plush). Orders must be placed by 12 p.m. local time for Same-Day Delivery; orders placed after 12 p.m. may be delivered the next day. Your Uber Delivery Driver may text you to let you know when your order has been delivered or if they have any questions.

Multiple Shipping Addresses

A separate order must be placed for each shipping address.

FedEx General Information

  • FedEx shipping is not available for International orders.
  • FedEx Next Day Service and FedEx 2 Day Service are not available for P.O. boxes, rural routes, and FPO/APO addresses.
  • FedEx Standard Delivery is not available for shipments to Puerto Rico and other US territories, P.O. boxes, and FPO/APO addresses.

International Deliveries

International deliveries may be made to most locations outside of the United States. Unfortunately, we cannot ship to Mexico, Costa Rica, Israel, Kenya, Malaysia, Pakistan, Thailand, Ukraine, Hong Kong, Indonesia, Japan, Russia, Uganda, and Nigeria at this time due to complex customs regulations and high-dollar duty charges.


Orders are shipped via Parcel Post/Air Mail and take 6-21 business days to reach their destination. Shipping fees do not include duties, custom charges, or value-added taxes. Please include the postal code in the international address so your order may be processed on time. Orders that include a personalized Record Your Voice message require additional processing days to fulfill.

Canada

Orders shipped to Canada are shipped through Global-E, and do include duties, taxes, and conversions

European Union

Our prices do not include duties, value-added taxes (VAT) or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind when shipping a gift item to a destination outside the U.S. You may be contacted by your local carrier prior to delivery, to settle any outstanding duties, taxes or fees.

Can I Ship a Package to an APO / FPO Address?

Yes, we do ship to military bases. Please enter the APO/FPO unit as the address; enter APO or FPO as the city; and for the state, please select one of the following:

  • APO-Americas
  • APO-Europe
  • APO-Asia

Select United States for the country, and enter the correct Zip Code for the APO/FPO destination. You will not be charged tax for an APO/FPO address, and all orders must be shipped as FedEx Economy.

Why Don't I See My Country on the List of Countries When Trying to Place My Order?

Due to current licensing agreements, select furry friends and clothes are only available in certain countries. These limitations apply to both shipping and billing addresses. You will not be able to select your country in checkout if the furry friends in your cart are restricted in your area.

Build-A-Bear Workshop Gift Cards

Build-A-Bear Workshop offers E-Gift Cards for use on our website and in most of our retail locations (some exclusions apply). E-Gift Cards are delivered within 2 hours via email and there are no shipping charges.