Where’s my order?
Your order goes though the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Order is Being Prepared, and Shipment Confirmation.
*PLEASE NOTE: Due to a high volume of orders this holiday season, your shipment confirmation may be delayed 2-3 business days. We’re working hard to get your order sent your way as soon as possible. Thanks for your patience!
- Order Confirmation
- Order Prepared
- Shipment Confirmation
- Order Delivered
Check Order Summary
Enter your order information to view a summary of details. Please note tracking information is sent via email once your order departs our warehouse.
Once your order has left our warehouse you will receive a shipment confirmation email with a tracking number. If you have your tracking number from the shipment confirmation email, you can enter it here to track your order.
How long does it take to receive my order, and how much will it cost to ship?
Shipping times depend on the type of service requested. Please see the table below for average shipping times. Orders over $45 ship free on SmartPost.
6-8 business days
|FedEx Home Delivery
6-7 business days
FedEx 2Day (delivery within 2 business days): SmartPost + $15.50
FedEx Next Day (delivery within 1 business day): SmartPost + $20.50
|Up to $25.00||$6.95||$9.95|
|$25.01 - $50.00||$7.95||$10.95|
|$50.01 - $75.00||$10.45||$13.95|
|$75.01 - $100.00||$13.45||$16.95|
|$100.01 - $250.00||$18.45||$21.95|
|$250.01 - $500.00||$41.45||$44.95|
Free FedEx SmartPost shipping applies to all orders over $45 shipping to U.S. addresses only. The discount is applied automatically to orders. Offer does not apply to previous orders. Free FedEx SmartPost shipping does not include Canada and International orders.
Multiple Shipping Addresses
A separate order must be placed for each shipping address.
FedEx General Information
FedEx shipping is not available for PayPal, Venmo, and International orders. FedEx Next Day Air and FedEx 2Day are not available for P.O. boxes, rural routes, and FPO/APO addresses.
Orders that are shipped FedEx/USPS SmartPost should arrive at your doorstep within 6 to 8 business days (Monday through Friday) and are trackable within 24 hours after the order ships. Orders that have embroidered items require 2 additional business days for processing.
*Delivery to Alaska, Hawaii and Puerto Rico could require 15 or more business days. Standard service to these states is not recommended for delivery that is time sensitive.
FedEx Home Delivery
Orders placed by 12:00PM EST M-F and are shipped FedEx Home Delivery should arrive at your doorstep within 6 to 7 business days (Monday through Friday) and are trackable - we recommend using this shipping option if your purchase is time sensitive. Orders that have embroidered items require 2 additional business days for processing.
*FedEx Home Delivery is not available for shipments to US territories, P.O. boxes, rural routes, FPOs/APOs, or International shipments.
FedEx 2Day Express
Orders placed by 12:00PM EST M-F will be shipped that day and delivered on the second business day. Any orders placed after 12:00PM EST will be shipped the next business day and received on the second business day. Delivery is Monday through Friday. Orders that have embroidered items require 2 additional business days for processing.
*FedEx 2Day Express is not available for P.O. boxes, rural routes, FPO/APO addresses, US territories, or International shipments. For shipments to US territories the equivalent service is FedEx International Economy.
FedEx Next Day Air
Orders placed by 12:00PM EST M-F will be shipped that day and delivered the next business day. Any orders placed after 12:00PM EST M-F will be shipped on the next business day. Delivery is Monday through Friday. Orders that have embroidered items require 2 additional business days for processing.
*FedEx Next Day Air is not available for P.O. boxes, rural routes, FPO/APO addresses, US territories, or International shipments. For shipments to US territories the equivalent service is FedEx International Priority.
International deliveries may be made to most locations outside of the United States. Unfortunately, we can not ship to Mexico, Costa Rica, Israel, Kenya, Malaysia, Pakistan, Thailand, Ukraine, Hong Kong, Indonesia, Japan, Russia, Uganda, and Nigeria at this time due to complex customs regulations and high-dollar duty charges. Orders going to Canada are shipped via FedEx International Economy and take 3-5 business days to reach their destination. Orders going to other countries are shipped via Parcel Post/Air Mail and take 6-21 business days to reach their destination. Shipping fees do not include duties, custom charges, or value-added taxes. Please include the postal code in the international address so your order may be processed beary quickly!
Goods entering the EU with a value exceeding €18 (€36 in the case of gifts) are generally subjected to customs charges. Charges are normally calculated upon the declared value, plus postage. For more information, please visit the UK customs website at www.hmce.gov.uk, or call 02476 212860.
Can I ship a package to an APO/FPO address?
Yes, we do ship to military bases. Please enter the APO/FPO unit as the address; enter APO or FPO as the city; and for the state, please select one of the following:
Select United States for the country, and enter the correct Zip Code for the APO/FPO destination. You will not be charged tax for an APO/FPO address, and all orders must be shipped as FedEx/USPS SmartPost.
Why don’t I see my country on the list of countries when trying to place my order?
Due to current licensing agreements, select furry friends and clothes are only available in certain countries. These limitations apply to both shipping and billing addresses. You will not be able to select your country in checkout if the furry friends in your cart are restricted in your area.
Build-A-Bear Workshop Gift Cards
Build-A-Bear Workshop gift cards ship via USPS First Class which is not trackable. Shipping is FREE on this item. Please allow 5 to 9 business days (Monday through Friday) for delivery. Regardless of your shipping service, Gift Cards do not ship with the rest of your order. Shipping charges will be added for other products in the same order. You may upgrade your shipping to FedEx Home Delivery, FedEx 2Day, Express, or FedEx Next-Day Air service (which are all trackable), for an additional fee. Please see shipping rates for applicable charges.
Build-A-Bear Workshop offers E-Gift Cards for use on our website and in all of our retail locations. E-Gift Cards are delivered within 2 hours via email and there are no shipping charges.
ORDER TRACKING FAQs
May I track my order as it is being shipped?
Yes, if you selected one of the following shipping methods: FedEx/USPS SmartPost, FedEx Home Delivery, FedEx 2Day Express, or FedEx Next Day Air. You may track your order here.
How will my order arrive?
Depending on the item you purchased, it will arrive in a shipping box enclosed with branded Build-A-Bear packing paper, cub condo, or gift box as requested when placing your order.
We offer the ability for our Guests to inquire about the status of their orders. The information available to non-registered users is limited for security of our Guest information. If you would like to assure all of your orders are tracked and available for view with full details, please log in to your Bonus Club account here.
For additional questions, please refer to our full list of Frequently Asked Questions.